Skills for Front Line Customer Service People and Bad Advice AKA Conventional Wisdom

how to become a great customer Service Pro. - Why customer service is important? Why customer service is your job too? Why customer service language is used? Why customer service matters? Why customer service is so important to an organizaiton?

• Be willing to learn
• Admit Mistakes
• Be Solution Focused
• Communicate Clearly
• Be Human
• Know Your Products And Services
• Improve Your Technical Skills
• Use Positive Language
• Learn and Empathize with your Customers
• Active Listening

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